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Job Description
Lead the A&C team pan India and provide advice and resolution for complex employee escalations /issues, support HR business partners and BU heads in the delivery of HR support to critical & strategic employee issues and polices.
Responsibilities
Working in close partnership with HR Business Partners and Business Heads of COE’s
Manage ER cases including disciplinary issues, grievances, performance monitoring and investigations, to successful resolution
Provide communication and training to employees and managers regarding the Bank’s policies and support a positive workplace environment
Develop, interpret, communicate and maintain HR policies, processes and education programs
Develop, recommend and implement region-wide and country-specific HR / Employee related policies and activities
Conduct organization audits to identify ER issues and propose appropriate actions to address and resolve those issues
Manage ER-related projects
Handle highly sensitive matters such as workplace violence, 'senior/executive level' sexual harassment claims, etc.
Develop and deliver interactive HR, employee, management and leadership education based on trends in ER activity and changes in employment law
Advise on negotiated departures
Advise on aspects of Mergers/Acquisitions; off shoring, RFPs, outsourcing projects.
Requirements
• Deep subject matter expertise in the application of employment law, HR policy and process gained through working in an employee relations function or an employment legal practice
• Ability to build relationships throughout the organisation to develop partnering with various parts of the organisation to help resolve employee complex enquiries/issues
• Knowledge of documentation/interview procedures for ER investigations
• Sound judgement in the handling of sensitive employee matters and enquiries
• Ability to assess risk in employee issues and gain appropriate support/action
• Resourceful to obtain multi-faceted answers to complex employee issues
• Client and customer service focus
• Excellent verbal and written communication
• Strong organisation skills, ability to manage conflicting and demanding clients and priorities
• Resolution driven, ability to work in high pressure and high transaction environment
• Familiarity with HR IT systems
Skills/Knowledge/Experience:
? Deep subject matter expertise in the application of employment law, Legal or strong HR background required.
? Working knowledge of employment law in India.
? Experience advising on ER issues and actively managing ER cases, including disciplinary issues, grievances, performance monitoring and investigations
? Good knowledge of ER policies, practices and philosophy
? Ability to make effective and persuasive presentations on controversial or complex topics to senior management
? Ability to respond appropriately to sensitive inquiries or complaints
? Ability to build effective business partnerships with clients and local stakeholders
? Ability to define problems, establish facts and draw valid conclusions
? Ability to multi-task in a fast-paced environment
? Good analytical skills to identify issues and trends
? Results oriented; ability to drive change with positive, imaginative and flexible approach
? Demonstrated ability to make sound decisions
? Strong organizational skills and attention to detail
? Ability to operate in a matrixed environment
? Strong verbal and written communication skills
? Strong influencing, problem solving skills
? Strong client service skills - able to manage difficult or emotional client situations and meet commitments
? Business acumen - understands business implications of decision
? Motivation - sets and achieves challenging goals, demonstrates persistence and overcomes obstacles
? Initiative - identifies gaps in service and proposes how to add value
? Experience working in the financial services industry would be a plus.
Thanks & Regards,
Pratibha Sharma , Recruitment Specialist
CONVATE - # 41, Airport Road, Murgeshpalya, Bangalore – 560017
P: +91 (080) 40609638 Mail: pratibha@convate.com
Web: http://www.convate.com
Join us on: www.facebook.com/convate
“Continuous Innovation in Human Resources”
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