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Shifts: Open to work in Night Shift
Preferred location: Should be based in Gurgoan
Conveyance: No cab facility is provided. ducational Qualification: Any Graduate/Computer Savvy with Goodcommunication skills.
JD for the position is as follows: Answer phones and respond to customer requests related to specific Project.
. Transfer customer calls to appropriate resource.
. Identify, research, and resolve customer issues using the computer system.
. Follow-up on customer inquires not immediately resolved.
. Complete call logs and reports.
. Recommend process improvements.
. Other duties as assigned.
. Provide on-the-job training for new employees.
. Generate customer thank you letters.
. Follow up customer calls where necessary
Support IT/Network Team.
. Travel to Site if necessary for Technical issues.
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Experience:
1 - 2 Years
Location:
Gurgaon
Compensation:
As per Industry Standards
Education:
UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Industry Type:
KPO / Research /Analytics
Role:
Associate/Sr. Associate -(Technical)
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Posted Date:
29 Apr
Desired Candidate Profile
Shifts: Open to work in Night Shift
Preferred location: Should be based in Gurgoan
Conveyance: No cab facility is provided. ducational Qualification: Any Graduate/Computer Savvy with Goodcommunication skills.
JD for the position is as follows: Answer phones and respond to customer requests related to specific Project.
. Transfer customer calls to appropriate resource.
. Identify, research, and resolve customer issues using the computer system.
. Follow-up on customer inquires not immediately resolved.
. Complete call logs and reports.
. Recommend process improvements.
. Other duties as assigned.
. Provide on-the-job training for new employees.
. Generate customer thank you letters.
. Follow up customer calls where necessary
Support IT/Network Team.
. Travel to Site if necessary for Technical issues.
Job Description
Shifts: Open to work in Night Shift Preferred location: Should be based in Gurgoan Conveyance: No cab facility is provided. ducational Qualification: Any Graduate/Computer Savvy with Good communication skills. JD for the position is a s follows: Answer phones and respond to customer requests related to specific Project. . Transfer customer calls to appropriate resource. . Identify, research, and resolve customer issues using the computer system. . Follow-up on customer inquires not immediately resolved. . Complete call logs and reports. . Recommend process improvements. . Other duties as assigned. . Provide on-the-job training for new employees. . Generate customer thank you letters. . Follow up customer calls where necessary Support IT/Network Team. . Travel to Site if necessary for Technical issues.
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